shipping policy

Due to the current global situation and overwhelmed postal services, we are currently only shipping to the USA and Canada. This is to avoid any extensive delays and lost packages. As tax and import/export laws are being revised, we will resume shipping internationally.

All shipments are sent through Canada Post and costs mentioned are in Canadian dollars. Shipping to anywhere in Canada is $2.50 for orders up to 100g, $3.75 for orders between 101g and 200g, $5.75 for orders between 201g and 500g and $13.00 for orders between 501g and 1kg. Free shipping on all orders over $75.00 with coupon code FREESHIP75. Shipping to anywhere in the USA is $3.75 for orders up to 100g, $5.60 for orders between 101g and 200g, $11.25 for orders between 201g and 500g and $19.50 for orders between 501g and 1kg. Free shipping on all orders over $75.00 with coupon code FREESHIP75. These shipping costs are based on standard and oversized/non-standard lettermail rates and are calculated by the weight of shipment. Large orders will be sent as parcels and costs will be determined according to the size and weight of shipment. 

To exchange or return your product, mail your parcel to: 

Créations CeeCee
54 Cite-des-Jeunes
Suite 102B-347
Vaudreuil-Dorion, QC, Canada
J7V 9L5

You will be responsible for paying for your own shipping costs for returning your item. For exchanges, Créations Ceecee will cover the delivery cost of sending your exchanged item(s) back to you. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

When returning your product(s) you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible if an item gets lost during delivery. We also strongly discourage using private shipping companies to return your item(s) to us. These companies often charge us fees upon reception of your package, which we must refuse to pay. In that case, your package will be returned to you. We recommend sending your package through your local post office.